We ship most items by UPS ground. Overnight, Second and Third Day delivery are other options. The charge for packing and shipping is calculated on criteria such as weight, size, fragility, price (for insurance purposes), and shipping requested. We prefer to not ship by US mail.
Damaged items: If anything in your package arrives broken, please do the following:
1. Save all of the packing material, including the boxes.
2. Email us at firstname.lastname@example.org or call us at (214) 368-2828 to explain the nature of the problem. We will make the UPS insurance claim for you and do everything we can to replace your merchandise as quickly as possibly. It will probably be necessary for UPS to inspect your package, so please be sure to save all of the materials so they can pick them up.
All purchases made from the Carlyn Galerie will be handled with professional courtesy and strict privacy. All gifts purchased will be freely boxed and bowed according to the specific holiday. We pay careful attention to quality packing and shipping.
When considering a purchase of hand-crafted art work, please understand that there might be slight differences from piece to piece. Artwork created for us in production by an artist will all be very similar, with perhaps only minor variations.
Carlyn Galerie wants you to be very satisfied with your purchases from our website just as you would be were you to purchase directly in our Dallas store.